Information Collection

Welcome to medi USA (,, your trusted source for medical supplies, healthcare information, and more. At medi USA, we are committed to maintaining our visitors’ and customers’ trust and confidence. This Privacy Policy provides detailed information on when and why we collect personal information, how we use it, and how we keep it secure.

This policy is designed to help you understand how we collect, use, and safeguard the information you provide and assist you in making informed decisions when using our sites. Whether you are a first-time visitor or a long-time user, we respect your privacy and are committed to protecting your personal information.

Remember, your use of medi USA is also subject to our Terms and Conditions. Using our website, you agree to this policy’s collection and use of information.

Personal Information

When you visit or interact with our websites, we may collect personal information you voluntarily provide. This includes, but is not limited to:

Contact Details: Your name, email address, postal address, and telephone number.

Account Information: If you create an account, we collect your username, password, and other information necessary to set up and access your account.

Transactional Data: Details of purchases and transactions you conduct through our website.

Communications: Information you provide when you communicate with us via email, chat, or other channels, such as queries or feedback.

Non-Personal Information

In addition to personal information, we collect non-personal information that does not identify you directly. This includes:

Browser and Device Data: Information about the device and browser you use, including IP address, browser type, operating system, and device identifier.

Usage Data: Details of your visits to our website, such as traffic data, location data, logs, and the resources you access.

Cookies and Tracking Technologies: Information collected via cookies, web beacons, and other tracking technologies about how you interact with our website and services.

Collecting this information allows us to understand our users’ needs better, improve our websites and services, and provide a more personalized experience.

Use of Information

We value the information you provide and are committed to using it responsibly and with your privacy in mind. Here’s how we use the information collected from our users:

To Improve Our Services: We use your information to understand how our services are being used and how they can be improved. This includes analyzing user behavior, preferences, and feedback to enhance our website’s functionality and user experience.

To Personalize Your Experience: By understanding your preferences and history with our site, we can tailor our content, recommendations, and offers to suit your interests and needs better.

For Communication Purposes: We use your contact details to communicate with you. This might include responding to your inquiries, providing customer support, or sending updates about our services and products. We may also use your information to send promotional messages or information about new features or services, provided you have opted to receive such communications.

To Process Transactions: If you make purchases or conduct transactions through medi USA, we use your information to facilitate these transactions. This includes order processing, delivery, and payment processing.

For Security and Fraud Prevention: We use your information to ensure the security of our website and services. This includes protecting against unauthorized access, data breaches, and other malicious activities.

To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal requests from authorities.

We do not sell, rent, or trade your personal information with third parties for marketing purposes without your explicit consent.

Information Sharing and Disclosure

We recognize the importance of your personal information and are committed to protecting your privacy. This section outlines the circumstances under which your information may be shared or disclosed.

Service Providers and Partners: We may share your information with third-party service providers and partners who assist us in operating our website, conducting our business, or servicing you. This includes but is not limited to payment processing, delivering goods, sending emails, and analyzing website usage. These third parties agree to use this information only for our specified purposes and to protect your personal information adequately.

Legal Requirements and Law Enforcement: We may disclose your information if required by law or if we believe such action is necessary to comply with legal proceedings, respond to claims, or protect the rights, property, or safety of medi USA, our customers, or the public. This includes exchanging information for fraud protection and credit risk reduction with other companies and organizations.

Business Transfers: If medi USA is involved in a merger, acquisition, sale of assets, or other types of business transaction, your information may be transferred or disclosed as part of the transaction.

With Your Consent: Apart from the scenarios mentioned above, you will receive notice and have the opportunity to withhold consent when your information might be shared with third parties for purposes other than those outlined in this Privacy Policy.

Without your explicit consent, we do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes.

Please note that our websites may contain links to sites not governed by this privacy policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Data Security

Safeguarding your personal information is a top priority. We understand the importance of data security and implement various measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Below are key aspects of our data security approach:

Safeguarding your personal information is a top priority. We understand the importance of data security and implement various measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Below are key aspects of our data security approach:

Data Storage and Access Controls: We store your personal information on secure servers. Access to this data is restricted to authorized personnel only, and is based on a need-to-know basis to perform their job functions, such as customer service or technical support.

Regular Security Audits: We conduct regular security audits and continuously monitor our systems for unusual activity to ensure our security measures remain effective and current.

Data Breach Response Plan: In the unlikely event of a data breach, we have a response plan to address the situation promptly. This includes notifying affected users and relevant authorities as required by law.

Employee Training and Awareness: We regularly train our employees about the importance of data security and privacy. They are updated on our security practices and their role in protecting your information.

Third-Party Vendors and Partners: We ensure that third-party vendors or partners handling your personal information adhere to stringent data security and privacy standards.

We remind our users that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights and Choices

We recognize and respect your rights concerning your personal data. We are committed to ensuring that you remain in control of your information. Below are the key rights you have over your data and how you can exercise them:

Right to Access: You can access the personal information we hold about you. Upon request, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format.

Right to Correction: If you believe any information we have on file is incorrect or incomplete, you have the right to request us to correct or complete this information.

Right to Erasure (‘Right to be Forgotten’): You can request the deletion of your data without a compelling reason for its continued processing. This right is subject to certain legal conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your data under certain conditions.

Right to Data Portability: Where applicable, you have the right to transfer the data we hold about you to another organization.

Right to Object: You have the right to object to processing your data in certain situations, such as for direct marketing purposes.

Consent Withdrawal: Where we rely on your consent to process your personal information, you can withdraw this consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please get in touch with us. We will respond to your request by applicable law. Please note that we may need to verify your identity before processing your request.

We are committed to addressing any concerns or questions regarding your data. Should you feel that your concerns have not been adequately addressed by us, you have the right to complain to a supervisory authority.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your experience, gather information about our visitors, and improve our websites and services. Here’s an overview of how and why we use these technologies:

What Are Cookies and Tracking Technologies?

Cookies: Small text files stored on your device when you visit our websites. They help you remember your preferences and previous actions.

Tracking Technologies: Tools such as web beacons, tags, and scripts used to track and analyze user behavior on our site.

Types of Cookies Used

Essential Cookies: Necessary for the basic functionality of our websites, enabling features like secure areas, shopping carts, and electronic billing.

Performance Cookies: Collect anonymous data on how visitors use our websites, helping us understand user behavior, improve our sites, and optimize user experience.

Functionality Cookies: Remember your choices (such as your user name, language, or region) and provide enhanced, personalized features.

Advertising Cookies: Used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

How We Use This Data

Improving Website Performance: Understanding how our site is used to make improvements and optimize it for a better user experience.

Personalization: Tailoring content and experiences to match your interests and preferences.

Advertising: Providing targeted advertising based on your browsing history and interests.

Analytics: Gaining insights into user behavior to enhance our services and offerings.

Your Choices and Control

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. However, disabling cookies may prevent you from taking full advantage of the websites.

For more information on managing cookies, please refer to your browser’s help section or settings.

International Data Transfers

We cater to customers globally, and, in certain instances, this involves transferring your data across international borders. This section details our practices and safeguards for such international data transfers.

Cross-Border Data Transfers

Transfer Mechanisms: When transferring your data internationally, we use various mechanisms recognized by data protection laws to ensure adequate data protection. This includes:

– Data transfer agreements incorporating Standard Contractual Clauses.

– Verifying that the recipient country has been deemed to provide an adequate level of data protection by relevant authorities.

– Implementing robust contractual protections in line with data protection laws.

Compliance with Legal Standards: We ensure that all international data transfers comply with applicable data protection laws, such as the General Data Protection Regulation (GDPR) for transfers from the European Union.

Data Protection and Security: We apply the same data protection and security measures regardless of where your data is processed. We ensure that our partners and service providers who handle your data also maintain appropriate safeguards.

User Consent: In some cases, we may seek your explicit consent for international data transfers, especially when transferring data to countries that have not been recognized as providing adequate protection.

Your Rights and Control

– You have the right to inquire about the safeguards we use for international data transfers.

– Upon request, we will provide you with more details about the countries where your data is transferred and the specific measures we have in place.

Continual Review and Monitoring

– We regularly review our data transfer practices to ensure they align with legal requirements and best practices.

– We remain committed to protecting the privacy and security of your personal data, regardless of where it is processed.

Online University Information and Privacy

We recognize the unique privacy considerations associated with our online university services. We are dedicated to protecting the information of our students, faculty, and staff while providing a high-quality online learning experience. This section outlines our commitment to information privacy in the online university context.

Collection and Use of Information

Personal and Academic Data: We collect personal information such as names, email addresses, and academic records necessary for enrollment, instruction, and administration of our online courses. This information is used solely for educational purposes, such as tracking progress, providing personalized learning experiences, and issuing certifications.

Learning Analytics: We utilize learning analytics tools to gather data on student engagement, performance, and learning patterns. This data is crucial for improving course content, teaching methods, and student support services.

Communication Records: Communications between students and faculty, including emails and messages within learning platforms, are stored securely and used for academic and support purposes.

Privacy Protections

Data Security Measures: We implement robust security measures to protect personal and academic data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure data storage, and restricted access protocols.

Data Sharing Policies: Personal and academic data is not shared with third parties without explicit consent, except as required by law or for academic purposes (e.g., accreditation bodies).

Compliance with Educational Privacy Laws: We adhere to all applicable educational privacy laws, such as the Family Educational Rights and Privacy Act (FERPA) in the United States, which govern the handling of student educational records.

User Rights and Controls

– Students can access, review, and control their personal and academic information.

– We provide mechanisms for students to update their personal information and preferences regarding using their data.

Transparency and Communication

– Our privacy practices specific to the online university are communicated to students and faculty.

– We regularly update our community about any changes to our privacy practices and how they may impact their information.

Policy Changes

We continually evolve and improve our services, which may necessitate updates to our Privacy Policy. This section outlines our approach to making such changes and how we will communicate them.

Updates to the Policy

Periodic Review: Our Privacy Policy is regularly reviewed and updated to reflect our current practices and the latest data protection laws accurately.

Reasons for Changes: Changes to this policy may occur due to technological developments, legal requirements, business operations, or other reasons deemed necessary by medi USA.

Notification of Changes

Active Communication: When we make significant changes to our Privacy Policy, we will communicate these changes to our users. This may be through email notifications, prominent notices on our websites, or other means of communication we deem appropriate.

Accessibility of Updates: The latest version of our Privacy Policy will always be accessible on our websites. We encourage users to regularly review the policy to stay informed about how we are protecting your information.

Effective Date: Each update to our Privacy Policy will be accompanied by an effective date to inform you of when these changes have been implemented.

Your Continued Use Constitutes Agreement

– By continuing to use our websites and services after these changes take effect, you agree to be bound by the revised policy. If you disagree with the changes, you should discontinue the use of our websites and services.

We are committed to using your personal information responsibly and transparently. If you have any questions or concerns about our Privacy Policy or its updates, please do not hesitate to contact us.

Contact Information

If you have any questions, concerns, or comments about our Privacy Policy or the handling of your data, medi USA is here to address your needs. Your privacy is paramount to us, and we welcome your feedback and inquiries. Below are the ways you can get in touch with us:

Contact Details

Email: For a direct and efficient response, email us at Our team will review and respond to your queries or concerns as promptly as possible.

Phone: If you prefer to speak to one of our representatives, you can reach us at (336) 449-4440. Our customer service team is available from 8:00 AM to 6:00 PM on business days EST.

Postal Mail: For formal communication or written requests, you can send mail to the following address:

medi USA

6481 Franz Warner Pkwy

Whitsett, NC 27377

Online Contact Form: You can also use the contact form available on our website. Our team will follow up with you as soon as possible.

Social Media: Contact us through our social media platforms for general inquiries.

We are dedicated to ensuring that your experience with medi USA is secure and your privacy is respected. Please don’t hesitate to reach out with any concerns regarding your data or our privacy practices.